Securus text connect not working. In addition to video calls, the platform also provides the opportunity to exchange messages, photos, e-cards, and Receiving Calls - FAQs Scheduling Video Connect - FAQs Messaging Messaging About Messaging Messaging-FAQs Incarcerated Accounts Incarcerated Accounts About Incarcerated Accounts Securus Debit-FAQs JPay Money Transfer-FAQs Support Support How to Get Started Online Support Help/FAQ Contact Us Facilities We Serve Rates & Disclosures Sign In / Sign Up Frequently asked questions about Securus Technologies eMessaging, eCard, VideoGram and more. A safe place where Wives/Fiances/ Girlfriends and now even Boyfriends and Husbands of an incarcerated Loved One (LO) can come together with others who know what it's like. I tried to click the block symbol and unblock but it just gave the blocked message. Your go-to resource for troubleshooting issues with Securus Software, providing solutions and guidance to resolve technical problems effectively. Now you can start a real-time conversation with your loved one*. learn more. Securus Text. Clear the app cache or reinstall it to fix corrupted data. You’ve been asking for a texting-type messaging solution – and we listened. If you're experiencing problems such as the app not working, crashing, or getting stuck Hi, I have the same problem and been trying for a good 2 months now. Get fixes for Securus Securus crashes frequently, Calls break up constantly, Messages delayed for days, Cannot log into account, Drafts not saved, Technical issues persist, etc May 21, 2024 · I am having the same issue. If you cannot log into the Securus app despite resetting your password, verify your username (usually your email). I still have not been able to get ahold of anyone. Explore what’s available by visiting the Facilities We Serve page and selecting your loved one’s STATE and FACILITY. Securus Technologies (ST) is a web-based communications system that allows those on the outside to connect by video with inmates in 3,400 prisons, county jails, etc. Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. About Messaging Securus messaging solutions include eMessaging TM, an email like service and our new Securus Text Connect TM, our real-time texting service. And now you can attach eCards and access it from both our apps and website! *Only available at participating agencies. Securus Technologies offers a free app for users to access the system on their phones, tablets, or computers. Securus Video Connect ®, is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual – from anywhere with internet access using the free Securus app, computer or tablet. My mom was able to join but I couldn't and my brothers facility allows it. Now Securus won’t let me create an account but to call for help. I hope this issue gets resolved quickly. Worked fine last night and this morning tried opening it and it gives me the no network error and closes out. Jul 29, 2025 · Live problems for Securus. Your satisfaction is our #1 goal. Aug 31, 2022 · Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Well we all know how unhelpful that is but I What does it mean when text connect says “this conversation has been blocked so no new messages can be sent or received” ? Was it because something we said? Or did something happen at the jail? Thank you! Other Communication Services Although Securus offerings vary by location, we provide eMessaging, Securus Text Connect, scheduled Video Connect sessions and many other services. So, definitely let me know as I will Hello all! I am in Ok and was having issues with my text connect saying my LO was blocked. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. offers you a way to connect in real time without waiting for a phone call. I have been using JPay for the last year and now it’s telling me I have to connect my account with Securus and when I try to add my email it tells me there’s an error. In this YouTube video, we will guide you through the process of fixing common issues with the Securus app. Super frustrating. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. We are here for you, to provide love and emotional support that close friends or Family members may not know how to give. Securus Technologies eMessaging allows family and friends to communicate with an incarcerated loved one using email like messaging. Error received? Down? Slow? Check what is going on. I've been having the worst luck with Securus lately. If you ever figure out how to get passed that then let me know lol. I done put in technical support tickets and tried emailing and no response, it's so annoying. After emailing for help and waiting weeks, I decided to delete my account and recreate it to start fresh. vfpyjn fkca nang ugql pdag tkp kphfa qsykl vaoq hkzm
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